FAQs

How to get there?

Where is ayus wellness located?

Ayus Wellness is located within the Mulu Marriott Resort & Spa and is adjacent to the world renowned Mulu National Park, a UNESCO World Heritage Site in Sarawak, Borneo, East Malaysia.

Mulu Marriott Resort & Spa is a five minutes car ride from the Mulu Airport.

 

How do I get to mulu?

There are daily direct flights available on Malaysian Airlines regional carrier ‘MASwings’ to Mulu from Kuching and Kota Kinabalu and twice daily direct flights from Miri. Mulu is a 70 minutes flight from Kuching, 50 minutes flight from Kota Kinabalu and a 30 minutes flight from Miri,

Kuching is:

  • 1 hour and 40 minutes flight from Kuala Lumpur.
  • 1 hour and 30 minutes flight from Singapore.

 

Kota Kinabalu is:

  • 2 hours and 35 minutes flight from Kuala Lumpur.
  • 2 hours and 30 minutes flight from Singapore.
  • 3 hours flight from Hong Kong.
  • 3 hours and 35 minutes flight from Taipei.
  • 4 hours and 25 minutes non – stop from Shanghai.
  • 5 hours and 10 minutes flight from Seoul.
  • 6 hours and 10 minutes flight from Tokyo.

 

Miri is:

  • 2 hours and 20 minutes flight from Kuala Lumpur.
  • 2 hour flight from Singapore.
Wellness programs

Do you need to be experienced at yoga to participate in the retreats?

No. All levels are welcome. We have experienced yoga teachers who are able to provide support to all levels of proficiency.

 

Can changes be made to my wellness program?

Yes. Programs are customizable.

 

How long do massage therapies typically last?

60-90 minutes.

 

Do I have to participate in everything on the schedule?

Ideally, but if you need extra rest, of course, please just let the Ayus Wellness Experience Leader know.

 

Can I add a service to my treatment?

Yes. There will be an additional cost as per the spa menu.

 

What is the no show policy?

‘No-shows’ will incur a cancellation charge of 100% of the total booking and there will be no refunds or credits given for bookings that are cut short after arrival.

 

What is the cancellation policy?

  • Cancellation charges apply to both wellness programs and accommodation bookings.
  • Any individual cancellation within 7 days of arrival will be charged at 50% of the full booking and within 3 days the charge will be 100% of the full booking.
  • Any group cancellation within 21 days of arrival will be charged at 50% of the full booking and within 14 days the charge will be 100% of the full booking.
Accommodation

What room options are available for these packages?

Guests may book Premier Rooms and Premier Suites on the Ayus Wellness website. We also have a Presidential Suite which is available upon request. For all other room selections, please email ayus@ayuswellness.com.

 

What is your check-in and check-out time?

Check-in time: 15:00

Check-out time: 12:00

 

Do you offer in-room internet connection?

Complimentary Wi-Fi is available in public spaces at Mulu Marriott Resort & Spa but not in guest rooms – for now.

Preparing for the visit

Are there any special preparations that needs to be made before my stay?

Guests do not need to make any special preparations before their stay.

 

Any particular clothing you suggest?

As Mulu is a tropical rainforest, guests are encouraged to wear light casual clothing. For the Forest Immersion and Physical Fitness activities, guests are advised to bring comfortable walking shoes, a hat and a light raincoat.

Cuisine and dining

Do you serve alcohol?

Alcohol is available at Mulu Marriott Resort & Spa, although we do recommend an alcohol-free Ayus Wellness retreat.

 

What if I have special dietary preferences and needs?

Vegetarian and vegan menu options are the basis of the Ayus Wellness meal program. Please inform Ayus Wellness in advance if there are other dietary requests.

 

Do you serve meat in the restaurants or is it just vegetarian?

A variety of meat, poultry and seafood dishes are available on the Mulu Marriott Resort & Spa restaurant menu at your own additional expense, but we recommend that retreat guests stay with the Ayus Wellness vegetarian menu. The Marriott restaurant does not serve pork.

 

What is the dress code in your restaurants?

The dress code is casual and relaxed.

 

How many dining outlets do you have?

One, with an option of indoor or poolside dining.

 

Is there halal food in the hotel?

The Marriott restaurant is halal certified and all food served comes under this certification.

General

Can I bring my laptop and mobile phone?

Guests are welcome to bring their technological devices to Mulu Marriott Resort & Spa. However, there will be portions of the program where guests will be requested to set aside their media devices for a complete digital disconnect.

 

Do you accept credit cards?

Yes, Ayus Wellness and Mulu Marriott Resort & Spa accept Mastercard, Visa and Amex only.

 

Is there anything to buy at the resort or nearby?

Yes. There is a Resort shop with daily amenities, books on local culture and nature and local artifacts. The UNESCO World Heritage Park has a gift shop offering both daily amenities and a wide selection of local handicrafts. There is a local market at the Penan Village which operates daily and is a twenty-minute boat ride from the Resort.

 

Are children welcome on the ayus wellness program? Is there anything for children to do?

Children are welcome to accompany parents to Mulu Marriott Resort & Spa. However, the Ayus Wellness program is only for those 15 years old and above. Parents are responsible for their childcare arrangements.

 

Are airport transfers included in the wellness packages?

Yes. Upon booking, our AWE Manager will reach out to guests to ascertain flight information and greet you on arrival at Mulu Airport and provide transportation.

 

Can I bring pets?

No pets are allowed at the property since it is a UNESCO conservation area. However, guide dogs accompanying the visually impaired are welcome.

Activities and excursions

What other activities are available in mulu?

Complete experience of wellness pathways and immersion in Nature, including the ancient rainforest and caves of the UNESCO World Heritage Park at Mulu. Some of our guests do choose to stay an extra day or two after the Ayus Wellness program to fully explore these and to enjoy some of the adventure tours on offer. Mulu is home to some of the largest caves in the world and a 60-million-year-old primeval rainforest.

Mulu is not a township. It is a remote rainforest settlement and there isn’t shopping or outside dining available. There are two indigenous Penan community settlements within a thirty minute boat ride of the Resort.

 

I am traveling solo. Will I feel out of place?

Not at all. Our welcoming Ayus Wellness team is here to make sure that you are comfortable and aligned with your retreat goals. You will quickly get to know others in the program as you share wellness experiences over the course of your days at Mulu.